Returns, Refunds, and Exchanges

1. Full Priced Items: Request a return within 28-days of delivery for refunds, exchange or store credit. (Restocking fee may apply)
2. Sale Items: Request a return within 7-days of delivery for a refund and 28-days for an exchange or store credit. (Restocking fee may apply)

Return & exchange Conditions:

All products must be returned in a new and unused condition, complete with all protective materials and brand tags attached (where applicable). This requirement extends to all packaging, accessories, and dust bags. We reserve the right to reject any return if the product exhibits signs of wear, use, or alteration from its original state.

• The following items cannot be returned or exchanged: Gift Cards, Store Credit, Underwear, Swimwear, Socks and other similar items.
• Some items may be marked as non-refundable, non-exchangeable, or final sale. These items will be clearly indicated on the product page.

Restocking Fees:

• UAE Orders above AED500 can be returned free of charge. Orders below AED 500, sale items, items purchased during a promotion or purchased using a coupon code carry an AED40 restocking fee. In-store exchanges/returns do not incur any fees.
• International Orders: Customers are responsible for return shipping charges and any customs charges that may apply.

How many times can I exchange an item?

Only one exchange per item is permitted. You may exchange your item for any other item. If the exchange item's price is lower than your original purchase, we will credit the difference to your thegoodlife. account. If the price is higher, we will provide a payment link, or you can settle the difference at thegoodlife. store.

How will I receive my refund?

You can choose to receive your refund either as store credit to your thegoodlife. account or back to the original payment method. This will not include your initial delivery cost or the customs fee you initially paid, as both are non-refundable.

Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. Your shipping costs will be excluded.

Store credit will be added to your thegoodlife. account after the item is received, inspected, and the return is approved. 

How to do I return an item? 

You can return an in-store and online orders either from the comfort of your home or by visiting thegoodlife. store. Please click here to visit our return center. 

Returns Fair Use Policy

At thegoodlife., we strive to provide our customers with the best shopping experience possible. To ensure fairness and prevent misuse of our returns policy, we monitor the frequency of returns from all customer accounts.

Excessive returns may indicate misuse of our policy. Accounts with a high volume of returns will be reviewed. Factors such as the frequency, reason for return, and overall purchase history will be considered. If an account is found to be abusing the returns policy, we reserve the right to take the following actions:

• Limit or restrict the ability to make future returns.
• Deny return requests for certain products.
• Suspend or deactivate the account.

We believe in maintaining a fair and balanced returns policy to benefit all our customers. Thank you for your understanding and cooperation. For any questions or concerns regarding our Returns Fair Use Policy, please contact our customer service team.